Terms and conditions

In effect as of 01/09/2023

ARTICLE 1 – Scope of application

The present General Terms and Conditions of Sale (hereinafter referred to as the "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("The Customers or the Customer"), wishing to acquire the products offered for sale ("The Products") by the Seller on the website www.inesgreen.com. The products offered for sale on the site are as follows:
Yarn

The main characteristics of the Products, and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website www.inesgreen.com, which the customer is required to consult before ordering.
The choice and purchase of a Product are solely the responsibility of the Customer.
The Product offers are subject to availability, as specified at the time of order placement.
These Terms and Conditions are available at any time on the website www.inesgreen.com and shall prevail over any other document.
The Customer declares having taken note of the present General Terms and Conditions and having accepted them by checking the box provided for this purpose before the implementation of the online order procedure on the website www.inesgreen.com.
Unless otherwise proven, the data recorded in the Vendor's computer system constitutes proof of all transactions concluded with the Client.

The contact details for the Seller are as follows:

Frederique Morel
1614, Avenue du Général de Gaulle
Registration number: 507 544 583 R.C.S. Lille métropole
Email: [email protected]

The Products presented on the site www.inesgreen.com are offered for sale for the following territories: European Union.
In case of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned.
For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and the sole responsibility of the Customer.

ARTICLE 2 – Price

The Products are provided at the rates in effect appearing on the site www.inesgreen.com, at the time of the order registration by the Seller.
The prices are shown including VAT in Euros.
The prices take into account any discounts that may be granted by the Seller on the website www.inesgreen.com.
These rates are firm and non-revisable during their period of validity, but the Seller reserves the right to modify the prices at any time outside of the validity period.
The prices do not include processing, shipping, transportation, and delivery fees, which are charged extra, under the conditions indicated on the site and calculated prior to order placement.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is issued by the Seller and given to the Customer upon delivery of the ordered Products.

ARTICLE 3 – Orders

It is the Customer's responsibility to select the Products they wish to order on the website www.inesgreen.com, according to the following terms:
The Customer selects a Product which they add to their cart, a Product which they can remove or modify before validating their order and accepting the present general terms and conditions of sale. They will then enter their details or log in to their account and choose the delivery method. After validation of the information, the order will be considered final and will require payment from the Customer according to the terms provided.
The Product offers are valid while they are visible on the site, subject to availability.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to report any errors immediately.
Any order placed on the site www.inesgreen.com constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is an outstanding dispute regarding the payment of a previous order.
The Customer can track the progress of their order on the site.
Any cancellation of the order by the Customer after its acceptance by the Seller will only be possible up to the day before the start of manufacturing, within a maximum of days after acceptance of the order by the Seller and as long as delivery has not taken place (independently of the provisions relating to the application or non-application of the legal right of withdrawal).

ARTICLE 3 Bis – Customer Area – Account

To place an order, the Customer is invited to create an account (personal space or in the cart).
To do this, he must register by filling out the form that will be offered to him at the time of his order and agrees to provide truthful and accurate information regarding his civil status and contact details, including his email address.
The Customer is responsible for updating the information provided. They are informed that they can modify it by logging into their account.
To access his personal space and order histories, the Customer will need to log in using his username and password, which will be provided to him after registration and are strictly personal. As such, the Customer undertakes not to disclose them. Otherwise, he will remain solely responsible for any use made of them.
The Customer may also request to unsubscribe by going to the dedicated page on their personal account or by sending an email to: [email protected]. This will be effective within a reasonable timeframe.
In case of non-compliance with the general terms of sale and/or use, the website www.inesgreen.com may have the possibility to suspend or even close a customer's account after a formal notice sent electronically and left unanswered.
Any account deletion, regardless of the reason, results in the complete removal of all the Client's personal information.
Any event due to a case of force majeure resulting in a malfunction of the site or server, and subject to any interruption or modification in case of maintenance, does not engage the responsibility of the Seller.
The creation of an account entails acceptance of the present general terms and conditions of sale.

ARTICLE 4 – Payment conditions

The price is paid through secure payment methods, as follows:

  • Payment by debit card, VISA or MASTERCARD (via Stripe)
  • PayPal

The price is payable in full by the Client in cash on the day the order is placed.
However, the Customer may, when this option is indicated on the website www.inesgreen.com, pay in 4 equal installments via PayPal if this option is offered to them.
In this case, in the event of late payment and payment of the amounts due by the Client beyond the deadlines set above, and after the payment date appearing on the invoice sent to it, late payment penalties calculated at the legal rate applicable to the VAT-inclusive amount of the acquisition price appearing on said invoice, will automatically and of full right be acquired by the Seller, without any formalities or prior notice.

Late payment will result in the immediate due of the full amount owed by the Client, without prejudice to any other action that the Seller may be entitled to take against the Client in this regard.

Furthermore, the Seller reserves the right, in case of non-compliance with the payment conditions set out above, to suspend or cancel the delivery of ongoing orders placed by the Client.

The payment data is exchanged in encrypted mode thanks to the protocol defined by the payment service provider authorized for the banking transactions carried out on the website www.inesgreen.com.
Payments made by the Client will only be considered final after the Seller has actually received the amounts due.
The Seller shall not be obliged to deliver the Products ordered by the Client if the latter does not pay the full price thereof under the conditions set forth above.

ARTICLE 5 – Deliveries

The Products ordered by the Customer will be delivered in metropolitan France or in the following zone(s): European Union.
Deliveries take place within a maximum of 15 days to the address indicated by the Customer when placing their order on the site.
Delivery consists of transferring possession or control of the Product to the Customer. Unless otherwise specified or in case of unavailability of one or more Products, the ordered Products will be delivered in a single shipment.
The Seller undertakes to make every reasonable effort to deliver the products ordered by the Customer within the above-mentioned deadlines.
If the ordered Products have not been delivered within a period of before the start of production after the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be canceled at the written request of the Customer under the conditions set out in Articles L216-2, L 216-3 and L241-4 of the French Consumer Code. The amounts paid by the Customer will then be refunded no later than fourteen days after the date of contract termination, excluding any compensation or withholding.
In case of a specific request from the Client regarding the packaging or transportation conditions of the ordered products, duly accepted in writing by the Seller, the related costs will be subject to a specific additional invoice, based on a quote previously accepted in writing by the Client.
The Customer is required to check the condition of the delivered products. They have a 14-day period from delivery to submit claims by email to [email protected], accompanied by all relevant supporting documents (photos in particular).
After this deadline and in the absence of compliance with these formalities, the Products shall be deemed to be in conformity and free from any apparent defects, and no claim shall be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its own expense, the Products delivered whose conformity defects or apparent or hidden defects will have been duly proven by the Client, under the conditions set out in Articles L 217-4 and following of the Consumer Code and those set out in these General Terms and Conditions of Sale.
The transfer of the risks of loss and deterioration related thereto shall only be effected at the time the Client physically takes possession of the Products. The Products therefore travel at the Vendeur's risk and peril unless the Client has himself chosen the carrier. In this case, the risks are transferred at the time of delivery of the item to the carrier.

ARTICLE 6 – Transfer of ownership

The transfer of ownership of the Vendeur's Products to the Client will only be completed after full payment of the price by the latter, regardless of the delivery date of said Products.

ARTICLE 7 – Right of withdrawal

According to the provisions of Article L221-18 of the Consumer Code, "For contracts providing for the regular delivery of goods over a defined period, the time limit runs from the receipt of the first good."
The right of withdrawal may be exercised online, using the withdrawal form attached and also available on the website, or by any other unambiguous statement expressing the intention to withdraw, in particular by postal mail sent to the Seller at the postal or email address indicated in ARTICLE 1 of the Terms and Conditions.
Returns must be made in their original condition and complete (packaging, accessories, instructions…) allowing for resale in new condition, along with the purchase receipt.
Damaged, soiled, or incomplete products are not accepted for return.
The skeins wound upon the Client's request are neither returned nor exchanged.
The return costs remain the Customer's responsibility.
The exchange (subject to availability) or refund will be carried out within a 14-day period from the date of receipt, by the Seller, of the Products returned by the Customer under the conditions set out in this article.

ARTICLE 8 – Seller’s Liability – Warranties

The Products provided by the Seller benefit from:

  • of the legal warranty of conformity, for defective, damaged or defective Products or not corresponding to the order,
  • of the legal warranty against hidden defects arising from a defect in material, design, or manufacture affecting the delivered products and rendering them unsuitable for use,

Legal warranty provisions

Article L217-4 of the French Consumer Code
The seller is required to deliver a product that conforms to the contract and is liable for any non-conformities existing at the time of delivery. The seller is also liable for non-conformities resulting from the packaging, assembly instructions, or installation when these have been assigned to the seller by the contract or have been carried out under the seller's responsibility.

Article L217-5 of the French Consumer Code
The item is as described in the contract:
1° If it is specific to the usual expected use of a similar item and, if applicable:

  • if it corresponds to the description provided by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
  • if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by its representative, particularly in the
    advertising or labeling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is specific to any special use sought by the buyer, brought to the seller's attention and accepted by the latter. »

Article L217-12 of the French Consumer Code
The action resulting from non-conformity is time-barred after two years from the delivery of the goods.

Article 1641 of the Civil Code.
The seller is liable for the guarantee due to hidden defects in the sold item that make it unsuitable for the intended use, or that so diminish this use that the buyer would not have acquired it, or would only have given a lower price, if they had known about them.

Article 1648, paragraph 1 of the Civil Code
The action resulting from latent defects must be initiated by the acquirer within a two-year period from the discovery of the defect.

Article L217-16 of the French Consumer Code.
When the buyer asks the seller, during the commercial warranty period granted upon the acquisition or repair of a movable item, for a restoration covered by the warranty, any immobilization period of at least seven days is added to the remaining duration of the warranty. This period begins from the date of the buyer's request for intervention or from the date the item is made available for repair, whichever is later.
To exercise his rights, the Customer must inform the Seller in writing (email or letter) of the non-conformity of the Products or the existence of hidden defects from the time of their discovery.
The Seller will refund, replace, or repair the Products or parts under warranty deemed non-compliant or defective.
Shipping costs will be refunded based on the charged rate, and return shipping costs will be refunded upon presentation of proof.
Refunds, replacements, or repairs of Products deemed non-compliant or defective will be carried out as quickly as possible and no later than 15 days after the Seller identifies the non-compliance or hidden defect. This refund may be
made by bank transfer or check.

The Vendor's liability shall not be engaged in the following cases:

  • failure to comply with the legislation of the country in which the products are delivered, which is the Client's responsibility to verify,
  • in case of misuse, use for professional purposes, negligence, or failure to maintain the Product by the Client, as well as in case of normal wear and tear of the Product, accident, or force majeure.
  • The photographs and graphics presented on the site are not binding and cannot engage the responsibility of the Seller.

The Seller's warranty is, in any case, limited to the replacement or refund of non-compliant Products or Products affected by a defect.

ARTICLE 9 – Personal data

The Customer is informed that the collection of their personal data is necessary for the sale of the Products by the Seller as well as for their transmission to third parties for the purpose of delivering the Products. These personal data are collected solely for the performance of the sales contract.

9.1 Collection of personal data

The personal data that is collected on the site www.inesgreen.com are as follows:

Account opening
When creating the Client / user account:
First name, last name, postal address, phone number, and email address.

Payment
As part of the payment for the Products offered on the site www.inesgreen.com, the latter records financial data relating to the Client / user's bank account or credit card.

9.2 Recipients of personal data

Personal data is used by the Seller and its co-contractors to execute the contract and to ensure the effectiveness of the sale and delivery of the Products.
The co-contractor(s) category(ies) is (are):

  • The service providers
  • Payment service providers

9.3 Data Controller

The data controller is the Seller, within the meaning of the Data Protection Act and, as of May 25, 2018, Regulation 2016/679 on the protection of personal data.

9.4 Treatment Limitation

Unless the Client expressly agrees, their personal data is not used for advertising or marketing purposes.

9.5 Data Retention Period

The Seller will retain the collected data for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.

9.6 Security and Privacy

The Seller implements organizational, technical, software, and physical security measures to protect personal data from alterations, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.6 Implementation of Client and User Rights

In accordance with the regulations applicable to personal data, the Customers and users of the website www.inesgreen.com have the following rights:

  • They can update or delete their personal data as follows: By sending an email to [email protected].
  • They can delete their account by writing to the email address indicated in article 9.3 "Data Controller"
  • They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Data Controller"
  • If the personal data held by the Seller is inaccurate, they can request the update of the information by writing to the address indicated in Article 9.3 "Data Controller".
  • They can request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3 "Data Controller".
  • They can also request the portability of the data held by the Seller to another service provider
  • Finally, they can object to the processing of their data by the Seller

These rights, provided they do not conflict with the purpose of the processing, can be exercised by submitting a request by mail or email to the Data Controller, whose contact details are provided above.
The data controller must provide a response within a maximum period of one month.
If the Client's request is denied, the reason must be provided.
The Customer is informed that in case of refusal, they may file a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or approach a judicial authority.
The Customer may be invited to check a box whereby they agree to receive informative and promotional emails from the Seller. They will always have the option to withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

ARTICLE 10 — Intellectual property

The content of the website www.inesgreen.com is the property of the Seller and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.

ARTICLE 11 – Applicable law – Language

The present General Terms and Conditions and the operations arising therefrom are governed and subject to French law.
The present Terms and Conditions are drafted in the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.

ARTICLE 12 – Disputes

For any complaint, please contact the customer service at the postal or email address of the Seller indicated in ARTICLE 1 of the present General Terms and Conditions.
The Customer is informed that in any case they may resort to conventional mediation with existing sector-specific mediation bodies or any alternative dispute resolution method (such as conciliation) in the event of a dispute.
In this case, the designated mediator is:

FEVAD Consumer Mediator

PO Box 20015 – 75362 PARIS CEDEX 8

Email : [email protected]


The Customer is also informed that they may also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from the purchase and sale operations concluded under these General Terms and Conditions of Sale and which have not been settled amicably between the seller or through mediation, shall be submitted to the competent courts under the conditions of common law.